| Support factors |
Summary of activities and achievements in 2016 |
Effective handling and
operations, flexible IT |
- 82% of PZU Group’s clients are satisfied with claims and benefits handling (satisfaction survey on a sample of 4.3 thousand clients conducted in the fourth quarter of 2016).
- Work was conducted on the implementation of the Fraud Detection System for motor insurance.
- Implementation of a new human resources and salaries system, including self-service portal for the employees, was completed – the first step towards standardization and improvement of HR processes in the whole company.
- Implementation of an application for self-handling of claims by clients.
- Commencement of works on modernization of the infrastructure of data warehouses.
- Implementation of works related to transforming PZU from a product-centered organization into a company organized in accordance with client segmentation.
- Commencement of works on a self-service portal including all products of PZU Group.
- Continuation of process related to the sale of real estate which is unnecessary from the point of view of the statutory activities of PZU and PZU Życie.
|
Socially responsible
organization |
- PZU continued to follow the action lines adopted for social activities – safety, health and active lifestyle, the national heritage.
- PZU Group’s involvement in running initiatives is the key way to promote active lifestyles and health prevention among Poles. PZU served as the strategic partner of, among others, the PZU Warsaw Marathon, PZU Warsaw Half-Marathon, PZU Gdynia Half-Marathon and the PZU Cracovia Royal Half-Marathon. All running events sponsored by PZU were accompanied by a “Podziel się kilometrem” (“Share Your Kilometer”) charity action, which encourages Poles to help others through their own physical activity.
- PZU is a patron of culture – it is involved in the preservation of Polish cultural heritage, supporting the Royal Castle in Warsaw, Royal Łazienki Museum, Warsaw Uprising Museum, National Museum in Kraków, National Museum in Warsaw, National Theatre and Grand Theatre—National Opera.
- A new prevention agreement was signed with rescue service, GOPR. The agreement will remain in force until 2019. The funds transferred by PZU will be used to purchase among others new quads and expedition backpacks for all rescue teams in southern Poland
|
| Culture of cost effectiveness |
- The decrease in administrative costs of of insurance segments in Poland amounted at the end of 2016 to PLN 26 million, that is, -1.8% year-on-year.
- Improvement of the administrative cost index for insurance segments in Poland by 0.7 p.p., at the end of 2016, the index amounted to 8.1 %
- Improvement of the administrative cost index in foreign companies by 2.9 p.p., at the end of 2016. The index amounted to 11.0%
|
Capital and investment
policy, and integrated
risk management
system |
- The payment of the dividend in the amount of PLN 1.80 billion, i.e. PLN 2.08 per share.
- Confirmation of the Capital and Dividend Policy of PZU Group for the years 2016–2020, in accordance with which the annual dividend payout ratio will amount to not less than 50% of net profit.
- The S&P Global Ratings rating of PZU and PZU Życie remains at the level of A-, which is one note higher than the rating of the country.
- Effective and adequate adaptation of risk management system and compliance to the changing organizational structure of PZU Group and legislative environment.
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